Refund policy
Effective Date: 10 February, 2026
At nobld, we want every customer to shop with confidence.
If your purchase is not quite right, we are here to help.
This Refund Policy explains how you can return an item, receive a refund, or request an exchange in line with UK consumer law.
1. 30-Day Return Window
In addition to your statutory right of withdrawal of 14 days, we offer a 30-day return period from the date of delivery.
To be eligible:
Item must be unused, unworn, and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase (order ID or receipt) is required
Items showing signs of wear, damage, or misuse after delivery may not qualify for a refund unless they are faulty.
2. How to Start a Return
To request a return, contact us:
Email: smoothlyzif@outlook.com
Include your order number and the reason for your return.
Our customer service team will provide:
Return instructions
The correct return address
A return label
Do not send items back without contacting us first.
This helps us process your return quickly and correctly.
3. Return Shipping Costs
Faulty, damaged, or incorrect items: return shipping is free.
Change of mind (size, colour, preference): the customer is responsible for return shipping costs.
4. Refunds
Once your return arrives at our returns centre and is inspected:
We will email you to confirm approval or rejection
Approved refunds are processed within 5–10 business days to your original payment method
Depending on your bank or card issuer, it may take up to 14 business days for the refund to appear.
If your return is rejected (e.g. used or damaged items outside policy), we will contact you to discuss the options.
5. Exchanges
If you wish to exchange an item:
Contact our support team first
We will advise whether an exchange is possible or whether you should return the item for a refund and place a new order
This ensures accurate stock management and faster processing.
6. Faulty, Damaged or Wrong Items
If you receive an item that is faulty, damaged, or if we have sent you the wrong item, please contact us within 48 hours of delivery and provide:
Your order number
Clear photos of the issue
A brief description of the problem
Once reviewed, we will offer either a replacement or a full refund at no additional cost.
7. Contact Information
Customer Service Hours: Monday–Friday: 9:00 AM – 5:00 PM GMT
Email: smoothlyzif@outlook.com
Support is provided from The Netherlands with dedicated English-language support for UK customers. We aim to respond within 24 hours on business days.